Regarding Original Artwork

 

We want you to be completely satisfied with your original artwork purchase from Julene Allen's Art. If for any reason you're not happy with your purchase, please contact us directly to discuss your concerns. We're committed to ensuring you have a positive experience with our art and our service.

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Regarding Prints (Fulfilled by Third-Party Print-on-Demand Services)

 

For prints purchased through our website, your order is fulfilled by a third-party print-on-demand service (such as Art Pal). This means the printing, shipping, and direct handling of any returns or issues are managed by them.

Julene Allen's Art is not responsible for issuing refunds or replacements for orders fulfilled by these third parties. Any claims for damaged prints, defects, or incorrect items must be made directly with the print-on-demand provider.

Here's how to proceed if you have an issue with a print order:

1. Contact the Print Provider Directly: If your print arrives damaged, defective, or incorrect, you must contact the third-party print provider (e.g., Art Pal) directly to initiate a refund or replacement request. Their contact information can typically be found on the order confirmation email you received from them or on their website.

2. Follow Their Policy: Each print-on-demand service has its own specific refund and return policy. You will need to familiarize yourself with and follow their instructions, which often include providing photographic evidence of the issue and potentially returning the item.

3. Retain Packaging: Please keep all original packaging and the damaged item until your claim with the third party is resolved, as they may require it.

While we are unable to handle these claims directly, we sincerely hope your experience with the third-party print provider is smooth and satisfactory.