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FAQs
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What kind of art does Julene Allen's Art offer?We offer a unique blend of original hand-painted artwork and high-quality prints. Our pieces often feature transformed furniture, canvases, and other decor items, brought to life with artistic techniques and a distinct style.
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Do you have a physical store location?At this time, Julene Allen's Art operates exclusively online, allowing us to share our creations with art lovers everywhere!
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What makes your original artwork unique?Our original artwork pieces, especially our transformed furniture, are one-of-a-kind creations. Each piece is meticulously hand-painted and often incorporates unique elements like applique molds, stencils, and textured finishes, ensuring no two are exactly alike.
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What materials do you use for your original artwork?We primarily use high-quality chalk paints, acrylics, pastels and water color paints along with various mediums such as applique molds to achieve our distinctive artistic effects.
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How do I care for my original artwork?To preserve the beauty of your original artwork: Dust gently with a soft, dry cloth. Avoid harsh chemicals or abrasive cleaners. Keep out of direct, prolonged sunlight to prevent fading. For furniture pieces, avoid placing hot or wet items directly on the painted surface.
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What is your return policy for original artwork?We want you to be completely satisfied with your original artwork purchase. If for any reason you are not happy, please contact us directly within 30 days of receiving your artwork to discuss your concerns. We are committed to ensuring you have a positive experience with our art and our service.
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Do you ship internationally?For prints, international shipping options are typically available through our third-party print-on-demand partners. For original furniture artwork, shipping is currently available within [e.g., the contiguous United States, or specify your region]. Please contact us for a shipping quote for original pieces, as costs can vary based on size and destination.
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How are shipping costs determined for original artwork?Shipping costs for original works are calculated based on the item's size, weight, destination, and the specific shipping method. We will provide a shipping quote upon request or during the purchase process.
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How long will it take to receive my order?For Prints: Shipping times are managed by our third-party print providers and generally range from 5-10 business days within the US after production. You will receive tracking information once your order ships. For Original Artwork: Once an original piece is purchased, we will arrange for delivery, which can take 3 to 5 days depending on the destination and shipping service. We will communicate expected delivery times with you.
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How are your prints produced?Our prints are high-quality reproductions of Julene Allen's original artwork, fulfilled by trusted third-party print-on-demand services (e.g., Art Pal). This allows us to offer a wide range of print options and sizes directly to you.
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What is your refund/replacement policy for prints?For prints purchased through our website, your order is fulfilled by a third-party print-on-demand service. Julene Allen's Art is not responsible for issuing refunds or replacements for orders fulfilled by these third parties. If your print arrives damaged, defective, or incorrect, you must contact the third-party print provider (e.g., Art Pal) directly to initiate a refund or replacement request. Their contact information can typically be found on the order confirmation email you received from them or on their website. Please familiarize yourself with and follow their specific policies, which often include providing photographic evidence of the issue and potentially returning the item.
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What if I have a question about my print order (shipping, tracking, etc.)?For specific inquiries regarding shipping, tracking, or direct order fulfillment issues for prints, please contact the third-party print-on-demand service that processed your order. Their customer service team will be best equipped to assist you.
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